Frequently Asked Questions (FAQ)

How can I contact Revolis?

You can email us at help@revolis.store where our customer service team is ready to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we ship to most countries worldwide.

Where do you ship from?

We ship from multiple warehouses to ensure fast and reliable delivery to our customers in different regions.

Can I change or cancel my order?

We aim to process orders quickly so they can be shipped as soon as possible.

  • You can request changes or cancellations within 2 hours of placing your order.
  • After 2 hours, changes/cancellations may not be possible because your order may already be processing or shipped—but you can still return the item in line with our Return & Refund Policy once you receive it.

To request a change or cancellation, please email help@revolis.store with your order number.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal payments.

When will my order be processed?

Orders are processed and shipped out from our warehouses.

  • Processing time: typically 1–3 business days
  • Orders are generally shipped the next business day after processing

Please note that we don’t process or ship orders on weekends or public holidays.

How long will it take to receive my order?

Delivery times typically range between 5–10 business days after dispatch, depending on your location and local postal services.

What if I don't receive my order?

If you don't receive your order within 30 days after it has shipped, please contact us at help@revolis.store.

We’ll:

  • Investigate the shipment with the carrier, and
  • Offer an appropriate solution (such as a replacement or refund) in line with our Shipping Policy.

Will I be charged customs and taxes?

The prices displayed on our site are generally tax-free at checkout. However, depending on your country, you may be required to pay customs duties, taxes, or other import fees when your order arrives.

  • These fees are determined by your local customs office and are the customer’s responsibility.
  • We are not responsible for delays caused by customs.

For more information, please contact your local customs office.

How do I return an item?

To return an item, please email us at help@revolis.store to request a return.

Include:

  • Your order number
  • The item(s) you want to return
  • The reason for your return

We’ll guide you through the return process in accordance with our Return & Refund Policy.

What if the item(s) I received are defective, incorrect, or damaged?

If your order arrives defective, incorrect, or damaged:

  1. Email us at help@revolis.store
  2. Include your order number,
  3. Attach photos of the item(s) and a brief description of the issue

We’ll review your case and resolve the issue as quickly as possible, usually by offering a replacement or refund depending on the situation.

When will I receive my refund?

Refunds are issued to your original payment method.

  • Credit or debit card refunds typically take 7–10 business days after the returned item is received and processed, or after a cancellation is approved.
  • Processing times may vary depending on your bank or card issuer.

If your refund has not been posted within this timeframe, please contact your card-issuing bank or payment provider first. If you still need help, you can reach us at help@revolis.store.